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Business Planning

Here you can get help with your business plans regardless whether you are a startup or expanding business or not-for-profit

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Every Business Person needs a mentor

Here you can get a long established mentor who has been there, done that and bought the tee shirt.

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Web development

Here, you can get your site built or upgraded to suit your internet & Digital Marketing purpose.

"Bob Tallent gave me the confidence to run my own business"

 The Customer is KingThe Customer is the lifeblood of every business & is the person who makes it possible to pay the wages. 
This seminar shows exactly how to maintain customer loyalty and
is ideally suited to anyone who has customer/client contact.  

In addition, this seminar looks at another vital area of corporate development –
The forgotten customer, i.e. the Internal Customer and their corresponding interdepartmental relationships


About The Synergy Group

We are a team of top producing entrepreneurs, sales people and leaders from industry and commerce.  We are not a company of academic teachers.  We practice what we preach.  This gives both respect and credibility, which ensures acceptance of ideas that bring immediate results.  You can send your entire team with confidence in the knowledge that every person will benefit from the hundreds of ideas presented.  This alone will ensure the cost of attendance will be repaid many times over.

Who is it aimed at?

Anybody who has customer/client contact, e.g. sales, admin, credit control, reception, warehouse, drivers, delivery, etc.

Seminar Contents

The Customer Caring Concept

  • What is customer care
  • The 10 commandments of customer caring
  • Customer expectations
  • What makes people buy and why
  • The 3 key ingredients of staff success
  • Controlling customer perception
  • Why customers leave & how to ensure they return

Developing profitable Customer Relationships

  • Handling conflicts & complaints
  • Body language
  • Projecting a professional image
  • Monitoring & evaluating the true measure of success
  • Create long term customer loyalty
  • Follow up to build a lifetime relationship
  • Dealing with different personalities

The telephone – increased effectiveness

  • Recognising the power of the telephone
  • Internationally recognised call structures
  • Building the company’s prestige and profile
  • Turning enquiries into orders
  • Creating interest & enthusiasm
  • Ensuring the correct order is taken

Attitude – the ultimate solution

  • The value of positive thinking
  • Positive habits – positive results
  • Overcoming negative influence
  • Maintaining control over emotion & feelings
  • How to develop the ‘WIN - WIN’ attitudes of success
  • Team work & the internal customer

70% of customers leave because of indifference or general lack of service from the staff that they come into contact with.

  Survey Reveals

 

To Book you place on this seminar or to have it presented in your company, please contact

The Synergy Group,

Synergy House,

10 Oakview Drive,

Clonsilla,

Dublin 15.

Tel: 01 8215189 | Fax: 01 8215191

Email: This email address is being protected from spambots. You need JavaScript enabled to view it.

Web: www synergy.ie

 

   

 

Address

Office Premises
Synergy House
10, Oakview Drive
Clonsilla
Dublin 15
Ireland

Contact Info

Tel: +353 (0)1 8215189
Mobile: +353 (0)87 2326927
Email: info@synergy.ie

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