About The Synergy Group

We are a team of top producing entrepreneurs, sales people and leaders from industry and commerce.  We are not a company of academic teachers.  We practice what we preach.  This gives both respect and credibility, which ensures acceptance of ideas that bring immediate results.  You can send your entire team with confidence in the knowledge that every person will benefit from the hundreds of ideas presented.  This alone will ensure the cost of attendance will be repaid many times over.

Who is it aimed at?

Anybody who has customer/client contact, e.g. sales, admin, credit control, reception, warehouse, drivers, delivery, etc.

Seminar Contents

The Customer Caring Concept

• What is customer care
• The 10 commandments of customer caring
• Customer expectations
• What makes people buy and why
• The 3 key ingredients of staff success
• Controlling customer perception
• Why customers leave & how to ensure they return

Developing profitable Customer Relationships

• Handling conflicts & complaints
• Body language
• Projecting a professional image
• Monitoring & evaluating the true measure of success
• Create long term customer loyalty
• Follow up to build a lifetime relationship
• Dealing with different personalities

The telephone – increased effectiveness

• Recognising the power of the telephone
• Internationally recognised call structures
• Building the company’s prestige and profile
• Turning enquiries into orders
• Creating interest & enthusiasm
• Ensuring the correct order is taken

Attitude – the ultimate solution

• The value of positive thinking
• Positive habits – positive results
• Overcoming negative influence
• Maintaining control over emotion & feelings
• How to develop the ‘WIN - WIN’ attitudes of success
• Team work & the internal customer