- Last Updated on 27 March 2013
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Customer Care Training
At The Synergy Group, we offer outstanding Customer Service courses to add real value to your organisation and raise your Customer Care standards to an exceptional level. Your organisation can be for-profit or not-for-profit. It can be commercial, a social enterprise or voluntary/community.
Our Customer Service Training can be tailored as an in-house programme to address specific issues within your company, or you can attend one of our Customer Care Training Open Courses.
You may be a manufacturer, service based, importer, retail, wholesale. It doesn’t matter; you have customers, both internal and external and you have to look after them. Why should you look after internal customers, in fact, what are they?
We will show you how to turn your customers into Raving Fans. How important is the bag packer in your supermarket? How do you measure customer care. If you’re a waiter, do you ask your customers how the meal is when their mouth is full?
Do you encourage complaints? How do you handle them? How do you deal with a difficult customer. Are they always right?
All these issues and a thousand more will be answered on our Customer Care Training Courses.
Our courses vary in length from a day long to several weeks. They can be off the shelf or bespoke designed especially for your company or agency.
The above are a few areas The Synergy Group can help you with
T: +353 1 8215189
F: +353 1 8215191
M: +353 87 2326927